Our Fully and Co-Managed Plans consist of Five Core Delivery Areas

that help keep you focused on your world-changing work instead of your tech.

= Your own virtual Chief Information Officer

Delivers:

• Technology strategy and consulting based on your current and future needs
• A comprehensive outline of current IT standards that puts you first
• Alignment between technology and your business goals
• Risk and security review
• Budgets and inventory review
• Efficient project planning to help you through major changes, moves and expansions
• Technology leadership to your department heads (e.g., Are they using the best tools?)

= Your own virtual Tech Alignment Manager

Delivers:

• Alignment with standards and best practices to meet your compliance needs
• Responsible for driving down distracting, chronic tech issues
• Your systems’ audits to the Dega CIO
• Provides on-site support for your staff
• Cybersecurity training for your new and existing team members
• New and updated documentation to track your systems and processes

= Your own virtual Services Account Manager

Delivers:

• Ongoing reviews of recent service requests, scheduled visits and open orders
• Coordination of your support escalations
• Strategic and administrative procurement of your hardware and software
• Management of your technology and line-of-business application vendors
• Dedicated contact for your support needs

= Your own virtual IT Systems Administrator

Delivers:

• Ongoing surveillance and swift responses to all threat alerts (including network and workstation)
• Reviews and remediates your patch management and anti-virus software
• Verification for your backups
• Implementation and alignment of standards for your systems and processes

= Your own virtual Help Desk

Delivers:

• Unlimited 24/7 email and phone support to your team
• On-site network support for all staff
• On-boarding and off-boarding of users
• Setup and support for all your services, devices and software
• Assistance with your 3rd party line of business software