Tired of Waiting on IT Support?
We hear you
The Stakes
The impact of poor responsiveness is obvious, however the impact of an MSP that focusses solely on response times can be equally as damaging.
The easiest way to solve response times is having a more junior technicians answering calls. The result?
- Issues that take twice as long to solve.
- Issues that commonly require escalation.
- Technicians that are rushed and poorly trained.
- Repeat issues that (ironically) lead to longer wait times.
The Result
Your team continuing to be frustrated and unproductive.
Our Solution
At Dega, we’re responsive, but our value extends beyond response times.
We’re concerned with what’s really impacting your bottom line, disruption time – the total time your team is impacted by IT issues. In addition to responsiveness, we provide:
- Faster resolutions.
- One-touch fixes from experienced technicians.
- Proactive initiatives that result in fewer tickets.
The Result
More than a fast reply – a hassle-free fix that gets your team back to work.
Why are our response times a cut faster than the rest?
Proactive Resolutions
The Byproduct of a Proactive MSP?
Overall Quantity of Incidents
Ignoring the root cause of tickets creates repeating issues that are a multiplier on disruption time.
Severity & Complexity of Incidents
Poorly maintained systems tend to have far more serious and complex issues that take longer to solve.
Speed at Which Issues Can be Solved
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Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.